Late Payment of Pension and Gratuity by GEPF

I retired on 30 June 2015 after 37 years with Government. <br> <br> A full and COMPLETE retirement application together with ALL required attachments was submitted to GEPF in early March 2015 and confirmed by GEPF Call Centre on 30/7/2015. When I enquired at what stage the application was and when payments would be made, I was told to call in a week's time. <br> <br> It is now more than 4 months since the complete application was submitted to GEPF. I need my pension to pay my bills and dept. Surely GEPF must feel obliged to process any application to payment within 27 days and give a reason why a file that contain ALL required information is not finalised. GEPF must communicate with clients that paid millions into GEPF's account professionally (NOT a Call Centre) and has not given any feedback in nearly 5 months. <br> <br> Establishing an annuity at Coronation took less than 1 week and payouts paid the same day. This \service"by GERP"