1 reviews | Active since Mar 2010
Irresponsible Consultants
<p>My husband passed away on the 23/02/2015 and I was a suspect then his pension was stopped, on the 07/1/2016 ALL THE CHARGES WERE WITHDRAWN AGAINST ME hence the forms were sent to them in May 2016 of which I was adviced to do a guardianship for my kids in August 2016 and when we did the follow-ups nobody could tell the truth as to what was the delay. I spoke to Eunice and we exchanged emails pleading and begging her to help the process to be faster but no reply from her and Portia intervened and nothing thereafter from her too. Then on the 08/11/2016 I submitted the Court Order clearing me as a suspect and all the time we do a follow-up I will be told the same thing "LUCKY FOR YOU MAAM YOUR FILE IS OUT OF LEGAL AND INTO OUR BACK OFFICE" and everything is complete there is nothing outstanding and it will be at payment soon please do call next week to check. Then I will call as told and the same thing will be told and I ended up asking the lady as to who actually is supposed to finish with the file at the back office so that it can go to payment and the answer was BUT MAAM I AM AT THE CALL CENTRE I CANNOT TELL YOU THAT, yet she told me that it was out of legal to back office. Since May 2016 this file has been at GEPF as now people are about to go on leave and it will be paid in 2017. What will my kids be eating in that time? Who will play their school fees for next year since well I owe even 2015 fees? How can one be this cruel and *********** and take so long to finish a file? GEPF is paying your salaries on time, your kids are well taken care of whilst our kids are suffering whilst you are busy eating your lunches and chit-chatting. Just do your job and get over with it, my husband served this country with intergrity but his children are now living like orphans. You are so cruel and inconsiderate of his kids. My son will not get his results from Technikon and will not be re-admitted next year. Sebenzani please you are destroying innocent children's lives here.</p> <p> </p> <p> </p>
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
We would like to assure you that our Office is looking into the matter and will provide you with feedback in this regard as soon as the matter has been concluded.
Kind Regards
Lucille Smith
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
We would like to assure you that our Office is looking into the matter and will provide you with feedback in this regard as soon as the matter has been concluded.
Kind Regards
Lucille Smith
Hi Lucille,
Thank you for the update, you called me and that means a lot. We have done a follow-up and was told the file has been taken to payment for further processing. Can they speed up the process because as explained telephonically we are going through a very rough patch. Its going to be a bleak Christmas because there's nothing I can do to feed my children. Yes we will be supported by my 79urs old mum on her 1300 pension money but im worried about the school.
I would like to know that when January comes where my kids will be learning, they don't even know if they have passed or not of which I doubt as they have both failed term 3. You have proven to me that you do care about families, you go all out for people, my worry now will be to be told that the person responsible for payment is on leave, what will it be about my kids.
Please help us Lucille, I place all my hope on you. Its been long now and I guess for you to take action is because you saw that this case has been going on for long. JUST imagine what were my kids eating for the past two years. Its enough Lucille, please help us this Christmas. Can my kids have a joyful one please.
I still appreciate the help you offered us, at least you gave us hope. Can you please push the payment process. I thank you for everything you've done and that means a lot. May the good Lord Bless you Abundantly.
Hi Lucille,
Thank you for the update, you called me and that means a lot. We have done a follow-up and was told the file has been taken to payment for further processing. Can they speed up the process because as explained telephonically we are going through a very rough patch. Its going to be a bleak Christmas because there's nothing I can do to feed my children. Yes we will be supported by my 79urs old mum on her 1300 pension money but im worried about the school.
I would like to know that when January comes where my kids will be learning, they don't even know if they have passed or not of which I doubt as they have both failed term 3. You have proven to me that you do care about families, you go all out for people, my worry now will be to be told that the person responsible for payment is on leave, what will it be about my kids.
Please help us Lucille, I place all my hope on you. Its been long now and I guess for you to take action is because you saw that this case has been going on for long. JUST imagine what were my kids eating for the past two years. Its enough Lucille, please help us this Christmas. Can my kids have a joyful one please.
I still appreciate the help you offered us, at least you gave us hope. Can you please push the payment process. I thank you for everything you've done and that means a lot. May the good Lord Bless you Abundantly.