IRREGULAR PENSION PAYOUTS

My mother has retired earlier this year (April 2017). We were aware that it would take time for the pay-outs to start, however, since she has received her first pay-out (which also was not the amount specified in her estimate of benefits), the pay-outs have been irregular. The last time she has gone two months without a pay-out, which is completely unacceptable.

Moreover, we are struggling to get a response from the GEPF. The phone lines are busy, the entire time. E-mails stay unanswered and when I tried to mail the general inquiry e-mail address this morning ********** I received a notification stating that my e-mail did not go through because the recipient's inbox was full.

I am completely disheartened and disappointed that my mother has to go through this after serving the same institution for 30 years. The worst part is the "not knowing", receiving no feedback, the uncer*****y. And of course also seeing how many people have complained about the same thing, are struggling and also getting nowhere - it breaks my heart.