*********** employees

Good day

My father passed away in 2014. He worked at Public works. I submitted the claim along with my siblings, on the 15 October 2017 a pay out was received by my siblings and I got nothing.

When I called in at their call center the lady told me that a payout was issued for me as well but it bounce back to them because my account number was wrong. She continued to ask if I was using the same account and the answer was yes from my side, then ask me to confirm my account number and I did.

She apologized and said that the problem is on their side as they left out a digit and promised me that the matter Will be resolved the soonest. She said she will send an email to the loading team so the payout can be done.

The following week nothing has been done and I called again the consultant that answer the phone said the same thing that she's sending another email to speed up the process, I must call in Wednesday if the money is not payout.

Until today the money has not been paid into my account and I hear the same story when I call them, it's been a month now and the LOADING TEAM is not responding and there's nothing they can do about it.

Not sure who to talk to that can assist me.

It is their fault they admit to that but I'm the one who is suffering that has to call every week for an update, I'm sick and tired of it and they do not care shame at all.