*********** department

I have never seen such an *********** department like this one ever, ever.One would swear it is operating from a provincial sphere in one of the under performing provinces when it comes to service delivery.

I have called this department on a monthly basis for the past 12 months where a call is answered after 30/60min.I even called the ombuds in February 2022 with no assistance after calling a monthly basis since February 2022.

No one has ever called me back except for Ms Thembakazi Cekwayo who provided feedack once. I think GEPF has a policy that states that clients should not be called again for feedback. The latest stunt that the dept has pulled is paying all the beneficiaries while there is a court order with a pending DNA matter that has not been resolved & no feedback was given to me.

The beneciaries were paid on 12/08/2022 except me. When I first called on 15/08/2022 I was told to contact my bank (as a previous banker I knew that my bank had nothing to do with this). I then called the following day & asked the consultant to confirm my account no.& she did & told me that the money was paid into a trust account ( I dont have a trust account).

Eversince, I have been càlling on a daily basis & have been told that the matter has been escalated to the finañce dept.

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