Incompetency at GEPF

Yes, 100 pages of complaints about GEPF. What is the use of us, the public, complaining about GEPF, never do they reply and absolutely nothing is done in this regard. It is the most unprofessional, disorganised, *********** organisation that I ever had to deal with. Since my father-in-law passed away during September last year till now, nobody in this excuse for an organisation could, or would, be able to assist in finalising my mother-in-law's claim for the pension payment of my late father-in-law. I, at a time, hold on for almost two hours with my phone on speaker and all you heard was "We are experiencing high call volumes". Sometimes they say, that is if you managed to get to another *********** person,that the documents is not completed correctly, other times another *********** person told you that everything is ok and they are working on the claim....I have even send an e-mail to the CEO of GEPF but he did not even bother to contact me, *********** as his staff members. Needless to say, I am at wits end and I will now contact the Ombudsman.