I'm expecting Closure to this query

This is regarding my Divorce Final Payout As per your mail dated 02/11/2019 States NJ TSHABALALA I.D. *** initial amount R31,219.31 current outstanding R56,289.27 I only received R23,000 WHAT ABOUT THE REST OF MY MONIES I NEED FULL EXPLANATION No one has responded with the details of my query I'm so disappointed in you Maybe the board of trustees may be of help in this regard