I hate the level of service of this organization

<p>I'm a beneficiary of my late father, he passed away in Sept 2015, the other beneficiaries have revived their pay out and I haven't , ok I understand that my documents weren't correct and I had to redo them and I do redo them and submitted, since then there has been a problems after problems , I can't deal with this, I made sure on the8th of December th at I submit my id copy th at I was told i had to resubmit , today I call , I'm told by call centre people that I should follow up on when they reopen, I am so furious, how can this people be so ruthless? I need my dad's money, he left me that money to make sure I'm well taken care of, I don't understand why I should call in January when there's still people working in the office, I don't think this organization is aware of how important their jobs are and their service, can someone help me with my monies? I need this I really do!</p>