RB
RHULANI B

1 reviews | Active since May 2010

22 Aug 2016, 07:25

I AM LOSING MY PATIENCE WITH YOUR DEPARTMENT

<p>On the 28th of July 2016 I was assisted by a lady by the name of Olga Kau working on table number 8, I must say that firstly the consultants don't wear name badges for us to identify them for future references, secondly, the lady was rude when I was asking her questions in order for me to understand as its been 5 months going on 6 since I have been waiting for my money after I resigned. What happened to Batho Pele Principles on Ensuring Courtesy by having the right attitude, What happened to Openness & Transparency because we should be told how the departments is run, who is in charge of my file and know who the Head of the Unit of contribution is.</p> <p><br />After five months of waiting with no feedback, How am I supposed to provide for my family and others. Can someone answer this questions:</p> <p><br />1. Who is working on my file and how far is the process<br />2. when is the payment going to be made<br />3. Do we need to escalate to newspapers and public protector to be assisted here</p> <p><br />I am sick and tired of having to come every week all the way from Limpopo to be told the same thing, I use money to come there and I don't expect a consultant to be impatient and rush me to serve another person.</p> <p><br />Regards,</p> <p><br />Sheila Baloyi</p> <p><br /> ********** 667 or ********** 744</p>

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply22 Aug 2016, 12:37
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly note that the resignation benefit was finliased and will be paid on the 23rd of August 2016.

Kind Regards.

Lucille Smith