Horrible service, no answer and waste of airtime!!!

If I could give GEPF 0 stars I would. Yesterday I phoned to get assistance for an 80 year old lady. She had queries and I tried to help. However after half an hour the only answer I got was that "your call is valuable to us" well that's a bunch of lies. Look I understand that lines are busy, but there's no way in hell that you could leave a pensioner hanging for so long. We are from rural areas and we do not always have the necessary means to get to the city, so you can at least try to do better with assisting people with phone calls!!