Horrible service, mixed up my banking details

Horrible experience, I am forced to wait for months for payout, my siblings received their payouts and i haven’t because of one *********** employee that mixed up my banking details with my brother’s. When i called to ask they made it seem as if my bank account had an issue which was a lie. I visited the Durban branch and was told that the payment departments put incorrect banking details. This is very unfair i have been waiting for 2 months now after i submitted the second claim. You will probably not pay attention to this because nothing is ever resolved that involves government. They were probably trying to rob me because i wasn’t notified about any errors until i had to go there.