Horrible service and callousness of GEPF when they fail to pay people their claims

I have been trying to claim for an unpaid benefit for a period of over 2 years now. I keep on being thrown back and forth by the GEPF office in my area with the same issue that the HR has asked them to correct and the GEPF field agent went to look at the application and deemed it correct and fit for the payout department to can calculate and pay the claim.

Thats where it always hit the snag. This is now sounding like a broken record. Sadly no communication to HRD and to me by the GEPF office. Things are only discovered when one is complaining. Now over 2 years and the payout still outstanding.

This is frustrating and should not be happening because when you enroll and contribute there is never a problem but when you claim there are millions of issues pointed out.

This institution needs to be regulated as they are failing the people they should be helping. Surely people are dying before the payout of their pensions as this seem to be way of doing things by this institution.

I am tired of being tossed around. Maybe its time some other institution is considered as an alternative to this failing and dysfunctional institution