HORRIBLE SERVICE

My father passed away in February 2016. That's almost two years ago. To this day, we have couriered, personally handed and emailed the requested documentation (4) FOUR times already. I have given them my full cooperation and have provided them with EVERYTHING they need more than once. And STILL they keep coming back requesting the SAME documentation i have provided them countless times with. Do you just throw the documents away? What happens to our private and confidential documentation? Furthermore, i have requested my father's original benefiary form which i am entitled to as the information provided to me was complety ubsurd in terms of the beneficary birthdates they provided me with as they 'cannot find the rest of the information'. I am STILL waiting for this. This is utterly disturbing and alarming. How can such a big company take so long to complete a simple payout. I shall be taking this issue public as cleary, something, somewhere is not right.

Regards