Government proves to be Useless again

Why can't we ever get assistance from our government. Spoke to Neo Direko last week who promised to escalate my matter and give me feedback, still waiting for his call. I called in to follow up, Emma picked up and she was so rude, she couldn't do much becuz she didn't want to do much. Called in today spoke to Khumbuzo ho was extremely rude. Guy doesn't even understand what u need. Pointless and useless call centre agents. Can GEPF resolve our Escalations and payout our benefits