GEPF slow response

We made an application on my late mothers pension in March 2018 after strugling for a year to get the correct information from them.

The forms were received on the 6th of March 2018 and was last worked on by the membership department on the 14th of March 2018, reason being they have requested a CP file from archives. Every week when we call in the query is escalated. My concern is that it takes 60 working days to pay out and today is day 38 with no certain answear as to when the file will be retreived.

There is no place to enquire or get assistance except the call centre which is not helpful at all... I am really frustrated because i need to pay my brothers fees and pay up debts.