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sieg.prigge sieg.prigge
1 reviews | Active since Jun 2011
01 Jul 2020, 11:16
GEPF resignation payout for client (Department of Education) 6 months and no feedback
Good day
I have been waiting for 6 months for feedback on a clients funds or any kind of feedback that resigned at the end of December 2019.
Emails get automatic responses but no follow up or feedback. I have been working with GEPF payouts for many years and they always take long but it is unacceptable that there is no feedback even if it takes long.
The call centre makes my assistants and I wait for almost an hour with no answer and on recent calls the auto voice said it cannot take calls due to operational reasons. The latest auto call said that it is closed until further notice.
This is unacceptable.
Please get back with urgent feedback regarding this matter
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sieg.prigge sieg.prigge's updateReviewer Update
24 Jul 2020, 15:39The TAX Directive amount app**** for by GEPF does not match the receiving fund's tax directive at Stanlib. Now my client's funds are idling in Stanlib's bank account and cannot be allocated due to GEPF incompetence. They just need to confirm amount app**** for at SARS. Emails go unanswered and phone calls don't get answered for hours on end
ss
sieg.prigge sieg.prigge's update24 Jul 2020, 15:39
Reviewer Update
The TAX Directive amount app**** for by GEPF does not match the receiving fund's tax directive at Stanlib. Now my client's funds are idling in Stanlib's bank account and cannot be allocated due to GEPF incompetence. They just need to confirm amount app**** for at SARS. Emails go unanswered and phone calls don't get answered for hours on end