GEPF Poor service

Jaque B hello peter. I do not even know where to start but let me begin. I resigned out of the police at the end of March 2020. Knowing that is going to be difficult finding a new job I did not take the decision lightly. On the booklet that the gepf so proudly advertise they state that their turn around is around 60 days given your sars is in order. I can not tell you how many times I have spend hours on the phone to the call center to find out what is going on up until now I have not received a cent of my money, Nb this is not a handout or loan I am asking for, it is my money. The members working at the call centre have absolutely no clue what is going on because up until now nobody can give me a straight answer. I am just waiting for the moment they are going to reposess everything I have worked for my whole life my car, house etc. Not to even mention the fact that the gepf is causing me financial damage as well as mental and physical damage. They are causing my good credit record to be dragged through the mud. This morning again I spoke to one call center member and all he can say is he apologizes for the hold up. News flash for you gepf what ever your internal workings are have got nothing to do with the members and why it takes so long to pay their money. The mere fact that if it so happens that there is a hold up they do not even have the decency to inform that applicant this is the problem for the hold up. Just go and look at all the reviews about the gepf on the internet. Something needs to be done urgently about the gepf because it seems to me there is absolutely no accountability going on there. I have been a detective in the police with more then 20 years experience as a detective. I am just wondering why they do not have a system in place like a brought forward system to see which files are long outstanding and what is the reason and inform the applicant this is why your file is outstanding. It seems like they like to see files piling up. I understand the covid 19 had a part to play but some applicants were even struggling before the pandemic. And by the way were they not suppose to work from home. Do the gepf realize the amount of damage they are causing to people it seems like they are doing you a favor giving you what is yours. I understand it has a proses it must go through but then they must please remove whatever they are saying about turn around times and just tell the members you will get your money when you get it. If there is anyone out their feeling the same please send me an email it is time that something needs to be done about the gepf and their poor service delivery.