GEPF poor service

Good day,

I am utterly disappointed with the GEPF Gauteng department. My mother needs to purchase a car and the bank needs confirmation of income. Proof of income has been sent but the bank still needs to directly confirm with GEPF is my mother is indeed getting an income from them especially for my late father.

We have been trying to liaise with the GEPF for the past two weeks with no luck. We just need someone from GEPF to at least call the bank and give them whatever information they might need. My mother is in pure distress she, is 72 years old and I feel elderly people should at least get better treatment than this.

I am pleading with the GEPF department to please do the right thing and assist my mother.

Her pension number is:CP ***1 ID: *** Thandi Sthomi Mthembu Cellphone no: ***

Regards, Silindile Mogashoa ***