GEPF POOR RESPONSE

I HAVE SINCE 08/09/2024 TRYING TO GET A RESPONSE FOR MY CLAIM I HAVE SUBMITTED ON 07/09/2024 - I DO KNOW THE TURNAROUND TIME BUT I CANT EVEN GET A RESPONSE VIA EMAILS SENT VIA CALL ME BACK'S I'VE LEFT NOTHING THE LINE IS ALWAYS OUT OF ORDER OR THIS OR THAT AN ALL I WANT IS FEEDBACK AND PROGRESS ON MY CLAIM REQUEST ITS PATHETIC TRYING TO GET THOUGH