Gepf PAYMENT SECTION DELAY

Hello, my name is aubrey zondo. I am drafting this complaint on behalf of Mrs. PN MAJOLA. Since the month of April, I have consistently called gepf with regard to the payout that my mother has been expecting since December 2018. Every time I consult about the claim position or stage, I am always told that it is at the payment section, mind you this is from April 2019. The call center agents are forever shocked that the claim is stuck in payment section and the only thing they say they can do is email the supervisor notifying them that the process is stalled at payment. Eventually in the month of July 2019 a Representative from gepf called my mother stating that she will forsee that the process is completed as soon as possible and that it would take 3 working days for Sars to finalize any tax payments that should be deducted. Two weeks passed after that phone call regarding sars and no communication what so ever from the representative who said he/she would speed up the process. I then opted to call sars and find out if they did recieve and documents from gepf but only to find out there was not even one bit of communication between gepf and sars. So I called the call center again and her lady told me it was still stuck in the payment section and that the system has no record of anyone calling about speeding up the process. In conclusion the claim has been stuck at the final stage, payment section, for the past 6 MONTHS!!!. I need assistance because this delay is straining my mother financial.