GEPF not paying out pension

I have sent the GEPF an email as well as my mother have sent numerous faxes but nothing has been done!<br> <br> I have send the GEPF this email which they have not responded to!<br> <br> Good day <br> <br> Mrs Wenda Vermeulen have changed her banking details on the 5th of this month, she have contacted you numerous times by sending the new banking details via fax. When she called on Friday to find out if someone there have received the faxes she was told by a lady that that was not the correct procedure and that whatever she do now she will not receive her pension at the end of this month! <br> <br> How can that be? How should she have known what procedure to follow. She have received a new form and completed it, and send it back. SHE IS A PENSIONER AND NEED HER PENSION AT THE END OF THIS MONTH PLEASE. <br> <br> Wenda Vermeulen <br> <br> Please come back to her asap.<br> <br>