GEPF is a disgrace!

1 Star is too much for this department! It took them 9 months to process my husband's pension! His colleague had the same miserable experience. His folder went missing many times. Promised return-calls never happened. Calculations were wrong, over & over again. We were fortunate in that I had a small income to help us get by, sort of, but I cannot help feeling sorry for that poor man/woman, who's worked their whole lifes, just to live in misery for months after retirement, because of the departments incompetence. It's a disgrace!