GEPF Inefficiency , poor communication and poor service delivery

Poor service delivery , my nephews have not been paid their month to month grant from their late father's pension fund. All documents were first submitted in 2019 to date each time we make a follow up we are told of outstanding documents over and over again . Its now 6 years waiting in vain , the last visit was on the 3rd June 2025 in Pretoria Offices , we were served by Viwe who confirmed that the system shows that there's no outstanding documents the file was worked on at finance on the same date and we should follow up in two weeks, we called after 2 weeks to be told the same feedback we got from Viwe . Kids need to register at school GEPF is making it impossible , the sad thing is that all call centre agent are not helpful as they only read what's on the screen. Can a good samaritan who is in higher office seriously ensure efficiency and empathy by GEPF EMPLOYEES.