GEPF incompetence

I'm extremely frustrated with the inefficiencies of government institutions, particularly GEPF. My experience has been marred by incompetence. I initially submitted my documents in December, only to be informed mid-January that I needed to resubmit – with no prior notification from them. Had I not followed up, I wouldn't have been aware of the issue. After resubmitting, I followed up again in mid-February, only to discover that the bank verification had failed. Once again, I had to initiate the call; they didn't contact me. Now, they've asked me to complete a BAS form and submit it to the bank, but I'm still in limbo with no clear update. It's incredibly draining. Could a competent GEPF representative please review my case and contact me? This situation is unacceptable.