Gepf hasn’t paid out a claim I made 18 months ago!!!

My father passed away last year in April, and a month later we started submitting the forms and documents for gepf.

We have resubmitted the same documents over 3 times and we still have not received a single dime. Every time we email them for an update they take over a month to respond, and the responses never really clarify anything.

My father was the sole bread winner and things have been really difficult financially at home, I would like gepf employees to start doing the jobs because clearly they are getting paid for nothing if we claimed 18 months ago but still haven’t recieved any money!