GEPF Funeral claim

Since my father passed. It has taken the GEPF more than 14months to pay out the funeral claim. Had to get the ombudsman involved. When you E mail them you get an automated reply. When you phone them no one picks up the phone. They don't even deserve the ONE STAR RATING .The system forces you to give them at least a star so you can review them. Myself being a pensioner i had to pay up front for the funeral, & wait fourteen months for them to refund me totally unacceptable.