GEPF FAILING TO PROVIDE IRP5 CERTIFICATE FOR TWO MONTHS NOW.

The GEPF has not supp**** me with an IRP5 certificate for 2014. The IRP5 data is also not pre-populated on my tax return.

I have not received any response to my emails, and the call centre staff promise to send the document, but none is forthcoming. Everyday it’s a different person and each one speaks something different. Today suddenly it was unavailable yet yesterday it was. I have both names of the different call centre agents.

I asked if I could visit their offices in Nelspruit and was told that no IRP 5 certificates would be printed, and that I would not be helped.

SARS says I owe them R200 000 and they’ll deduct my salary till this balance is paid off unless I provide this certificate.

Could somebody please assist me before I lose my mind!!???