GEPF CLAIMS: VERY BAD service, reshuffling of Management is REQUIRED

Hi All,

What's really happening at GEPF? Seems like we're all experiencing the same issues.

We've made a claim about 6 months ago, and we call almost every week and we're told the same thing, we'll escalate or we're still waiting for feedback from Pensioner Maintenance.

I've escalated the matter to Eunice Maselela and Mosire Mabela from GEPF, according to the call center agents, they are supervisors but still no response from them.

Does anyone perhaps know what happens in Pensioner Maintenance and how long this process takes? We were advised it takes 7 working days and it's past that but still no response.

We only get a response when we call and only from the call center agents only to advise about the same status, otherwise it's like we've made no claim.

Very bad service, reshuffling of management is seriously Required.

This is unacceptable, no subsidy, meaning the medical aid cost is high, no spousal benefit since it can only be processed when the funds have been released.

Please help or advise on who else I can escalate this to.