GEPF claims processing is beyond their own backlog

My father with pension number ***4 passed on 7/9/23 and i submitted a funeral claim on 11/9/23. I called in on 13/9/23 and was advised to call on 15/9/23. My late dad was buried on 16/9/23 and we had to cover the expenses. I reside in the northern cape and the funeral was in the western cape and i am still stuck here because of a funeral claim that still didnt pay out due to a back log for sept 2023. On 29/9/23 i called again to follow up and was advised that my bank statement was missing and that once document is received,it will be processed in October 2023. I followed up every second day since then, have in the meantime celebrate my fathers 1 month passing anniversary and still waiting for his funeral claim to pay out. If its not a back log,its missing documents,or its just some excuse as to why you have to wait. Last week Friday i spoke with a supervisor and was advised all documents are in tact, claim will be sent for processing and when i called today, i was politely informed i was late with my documents which was and still is attached on the original email of 11 sept 2023 as well as 12 sept 2023. I need to get back to the northern cape but i cant. If i still have a job, i dont know. No wonder our country is in the state it is in