GEPF bullsh..ting us and Hello Peter allows it

ON 2 Dec I lodged complaint against GEPF for not paying my money and struggling for the past 8 months to get my money. Nowhere in the complaint had I mentioned my surname, ID no, Police Force number, or any form of identification whereby someone can look into my case. But still I received an answer from Megan Lamber taht they had looked into my case and that no payment date has yet been set out, and they will keep looking into it. How the hell did she know where to look for my case at GEPF, without ANY form of identification? Just proves to you that those answers are computer generated, as ALL the responses form GEPF on other complaints that I looked at, are exactly the same!!! They dont even have someone reading this, they just have someone pressing a button and a computer generated answer appears and they look good, as they are a company that ALWAYS respond to complaints. Otherwise, MEGAN LAMBERT I dare you to contact me (you have seen my file, so you must have my phone number) and proof to me that I am wrong with what I am saying here. And I will keep everyone updated on this!!!! WHy does Hello Peter allow this and put GEPF down as a company that responds?