GEPF bad service, case processing and communication.

This is the worst service we have ever encountered. My mother in law has now up to date waited 10 months for her pension and still have not received it. She went to the districts offices in Nov 2021and filled in all the forms where the officer that works with her case showed her where she must fill in to receive it in a lump sum. Only after 7 months and having to make use of the Ombudsman did they say her forms were rejected in Dec 2020 already. In that 7 months there has been no communication towards her with this. Only now 30 Sept 2021 did the officer that works with her case send her new forms to fill in where we again requested him to reply with receipt of email and that she will receive it in once lump sum. Still now email. The don't answer emails, calls nothing. It has now been 10 months without an income. I have not yet seen bad service like this.