GEPF "BAD SERVICE"

I have been deal;ing with these people since 2018, Rowena Webber and Fezeka Gigi are just one of many, back and forth e-mailing, dealing with numerous individuals, being sent from pillar to post, and just getting no where. Even quoting my ID number and persal number with the GEPF does not suffice. I have tried phoning the toll free number, and you simply hold for hours listening to the Covid excuse of high call volumes and less staff. No one comes to the party. I have lost count already of how many times I have received this one back from them. This is their favourite:

Dear Sir/Madam

Reference No: KEO22

GPAA SECURE

Thank you for contacting GPAA.

Please accept our apologies for the late response.

Kindly clarify your enquiry and provide us with a pension/persal and ID number in order for us to assist.

For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence.

Yours sincerely,

Customer Relationship Management