GEPF

I submitted pension and funeral documents on the 13th of July at the Phuthaditjhaba GEPF branch, I've been constantly following up, at first they had said everything was fine. Then with constant follow ups, I kept on being told they were working with my file, without explaining which stage the file is at. Today I called and the lady I spoke to informed me that they only captured my funeral benefit on the 19th of September 2024. When I told her that I submitted in July, she just said her system says 19 July, almost 2 months since submitting. My 5 year balance was last worked on, on the 30th of August, that's almost a month ago. No one can advise why files are taking months to process. I expressed my frustration with the process, especially different answers I get when calling. She insinuated that I am not getting different answers. No one is accountable for the frustrating slow process. Honestly GEPF should do better. I'm concerned about the lack of professionalism and incompetence that seems to be taking place there. These are people who are dealing with presumably billions of rands of peoples funds. GEPF, really needs to do better!