Funeral Claim from Dec 2020 still has not been paid

My husband passed away December 2020 and till now (June 2021) has not paid his funeral claim, I have been calling them, sending them emails without any help from them, they just give me different references numbers. At this point I don’t know what to do, as I am a single parent and I pay this policy every month but I have to struggle like I don’t even pay a cent. It’s really unprofessional what is happening and I feel like am being taken for a ride. GEPF needs to get their stuff into order, you can not tell me that since December there has been a back-log. Calling them is even useless, it’s rings for hours without no assistance, you even end up knowing the “waiting tone” by memorisation. Very unprofessional at GEPF, you not a prestigious business place, I need the claim to be fixed and processed by July