1 reviews | Active since May 2016
Forget bad service.... no service at all
I have been contributing around R4000 of my salary to the GEPF since signing a new employment contract with the DOH in January 2016. To date I have received no communication whatsoever from the GEPF, and my HR department at work says there is nothing they can do. I have called your call center more than 20 times. It's appears to be non functional since NO ONE answers the phone even after holding on for over 30 minutes. I have also emailed you on 3 separate occasions last month and received no response whatsoever. All I want is just my pension number, and to know that if you've taken my money, you intend to provide me with the required service. Instead I've received no help whatsoever. Please get your act together. Your lack of customer service is arrogant and shameful.
Good Day
Thank you for contacting the GPAA and kindly accept our delayed response.
We acknowledge receipt of your complaint.
Kindly note that we confirm the same admission date as indicated on your email.
The member's pension number is as follows : ***9.
Hope the above is in order.
Kind Regards.
Lucille Smith
Good Day
Thank you for contacting the GPAA and kindly accept our delayed response.
We acknowledge receipt of your complaint.
Kindly note that we confirm the same admission date as indicated on your email.
The member's pension number is as follows : ***9.
Hope the above is in order.
Kind Regards.
Lucille Smith