For the past 4 years...

For the past 4 years I have been doing follow ups on payment of my son's allowance up until now I haven't received any assistance what is even worse is that each and everytime I call their call centre I'm told the same story that there's no movement on the file even though everything needed was submitted my son is suffering he had to drop out of school as he did not get NSFAS and yet his father left him money and GEPF decided not to pay for no particular reasons I have also contacted their complaints department (GEPO)even their offices did not assist just imagine 4 years of suffering their call centre consultants are very rude and *********** as well as the whole staff of GEPF