Follow up

So after sending a complained last week I got a response - <br> <br> \We are currently verifying the application forms that were \"not approved\" as to quality assure the outcomes\"<br> Problem is, I don't have any forms that were \"not approved\", furthermore, no one contacted me to find out about my ref no or ID number of that of my ex husband for that matter.<br> So I called the call center again today and was told no forms were received. What on earth does this all means?<br> What do I need to do to get this matter resolved? Surely this is not that difficult especially since the claimant is still government employee.<br> I need to know what is going on."