1 reviews | Active since Aug 2016
Feedback request
<p>I am experiencing difficulties in getting any satisfactory answers regarding the payment of my divorce settlement from the GPAA/GEPF Customer Relationship Management Team. The following reference numbers have bearing to email correspondance.</p> <p>Ref LU85/ ********** 3 Ref ME71/ ********** 9 Ref JU25/ ********** 9 Ref NO33/ ********** 9 Ref TE12/ ********** 9 Ref SIP23 Ref CP ********** 8</p> <p>The court order was served in September 2015 and the Choice Form was received by the GPAA/GEPF during the first week of June 2016 (see Reference TE12/ ********** 9).</p> <p>I am aware of the fact that by law, payment should be made within 2 months after receipt of the Choice Form. As this is a straight forward divorce settlement I find it difficult to understand why payment has not been made.</p> <p>It would be appreciated if I can have clarification on this matter.</p>
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
Kindly note that I have send an urgent follow up to the relevant section in order to finalise the application as soon as possible.
I will liaise again once the case is finalised.
Kind Regards.
Lucille Smith
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
Kindly note that I have send an urgent follow up to the relevant section in order to finalise the application as soon as possible.
I will liaise again once the case is finalised.
Kind Regards.
Lucille Smith
A month has gone by since your reply above and I am still awaiting payment.
I have obtained legal advise to persue a High Court Order (at the cost of the GEPF) against the GEPF/GPAA regarding this matter to force compliance.
This is however a final attempt to settle this matter without legal assistance. Can you please liase with the relevant section and advise me of the progress.
A month has gone by since your reply above and I am still awaiting payment.
I have obtained legal advise to persue a High Court Order (at the cost of the GEPF) against the GEPF/GPAA regarding this matter to force compliance.
This is however a final attempt to settle this matter without legal assistance. Can you please liase with the relevant section and advise me of the progress.