Failure to comply with GEPF rules; unprofessional behaviour

GEPF is by far the worst government system. The Johannesburg branch employees have no proper way of dealing with people. You have to wait in a 5 hour queue to have them answer ONE question. Besides that, there is no correspondence from GEPF about claims. Customer support agents cannot provide accurate information. Email does not work. According to GEPF, funds are supposed to be paid within 60 working days. They themselves fail to comply with this rule.