EXTREMELY POOR SERVICE FROM GEPF

My e-mails to you, documents delivered to you by hand at your Sunnyside offices and your e-mail to me dated 2 June 2020, have reference.

I have notified GEMS & GEPF that my father, LT De Beer, died on 20 April 2020. I have also emailed and hand delivered all the necessary documentation with regards to:1). the Application For Spouse Pension, 2).Application for my mother (the Spouse) to remain on the Medical Scheme and 3). the Application for the Funeral Benefit Claim.

I have tried to contact you by telephone (***) several times, but without success.

We did receive this Reference No: PR34/ CP***1, but since then, nothing has happened.

It is crucial that my mother (the Spouse) now starts to receive her portion of my father's pension from GEPF, in order for her to meet her monthly financial obligations. (I take it that her pension will commence from 1 May 2020 onwards). Obviously, her continued medical aid membership and funeral benefit is of utmost importance seeing that she is 89 years old.

Can someone please assist as this is of utter urgency, seeing that my mother needs this pension to fulfill her monthly obligations! It has been 2 months now since all the documents were hand delivered as well as e-mailed but to no avail. Poor service at it's best.

PLEASE ASSIST URGENTLY!!!!