Extremely poor service from GEPF

<p>A Policeman with 37 years of service app**** to retire December 2014, in early 2015 he signed a purchase agreement for our house. Then he was told his paperwork was lost. This was not true. It was lying on someone's desk! He then had to re-apply. Eventually his retirement was approved, he retired end April 2016. He is married and has 2 children in primary school. It will be 6 months soon, to date he has not received a cent, no lump sum payout or monthly pension. How must he live with no income. In the meantime, he phones at least once a week only to get a different person giving him updates that seem to be going in circles. No- one takes responsibility, senior staff are not contactable. I think it is time for the Public Protectors Office to investigate this very poorly managed office. I suggest that the staff must go without pay also for at least 6 months for them to feel what it is like to have no cash to live from. It's disgusting how they treat Government staff, this man served his Country and gets treated like this. No explanations except another 30 days, then it becomes another 60 days and now another 30 days. It would appear that no-one knows what is going on there. A senior staff member is welcome to contact me for his particulars and then phone the retired Police Officer with a date he will be paid, he deserves better treatment.</p>