BM
Badanile M

1 reviews | Active since Mar 2010

24 Dec 2016, 16:17

Evil Payment Dept Supervisor

<p>I was floored to be told that the Supervisor at Payment did only one thing on my file and left it as is. Now you have closer Super and you are having a super blasting festive with your children not having any care for mine. Siessssss you disgust me, I always heard the consultant saying that you always place the best interest for the children first but with you that's nothing. How do you sleep at night knowing very well that you took a file marked URGENT IN RED and put it in a box in a corner somewhere in your office and moved on with your life without any care in the world??? I dont know who to contact so that the Minister can come and see how you treat us. My husband worked very hard for his money but now when he is no more and his children must suffer because of people like you. May the Good Lord Bless you and your family. I will wait for the day you decide to process the payment when it suits you.</p> <p> </p> <p>Thank you so much,</p> <p> </p> <p><br />Hi Lucille,</p> <p> </p> <p>Thank you for the update, you called me and that means a lot. We have done a follow-up and was told the file has been taken to payment for further processing. Can they speed up the process because as explained telephonically we are going through a very rough patch. Its going to be a bleak Christmas because there's nothing I can do to feed my children. Yes we will be supported by my 79urs old mum on her 1300 pension money but im worried about the school. </p> <p> </p> <p>I would like to know that when January comes where my kids will be learning, they don't even know if they have passed or not of which I doubt as they have both failed term 3. You have proven to me that you do care about families, you go all out for people, my worry now will be to be told that the person responsible for payment is on leave, what will it be about my kids.</p> <p> </p> <p>Please help us Lucille, I place all my hope on you. Its been long now and I guess for you to take action is because you saw that this case has been going on for long. JUST imagine what were my kids eating for the past two years. Its enough Lucille, please help us this Christmas. Can my kids have a joyful one please.</p> <p> </p> <p>I still appreciate the help you offered us, at least you gave us hope. Can you please push the payment process. I thank you for everything you've done and that means a lot. May the good Lord Bless you Abundantly.</p>

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply03 Jan 2017, 08:12
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly note that the GPAA received the pension documents and referred for urgent processing.

I have made and urgent follow up with the relevant section in order to finalise this case as soon as possible.

I will liaise again once the case is finalised.

Kind regards,

Lucille Smith