Disgusted by poor service

Experience in Johannesburg with our govt employees not good at all.i submitted required documents a month after my mother's passing date 14 June 2024 .I was told capturing is done in 4 weeks .I called the office after sending several emails with no response .I then spoke to Maria who on the 17 July 2024 who told me nothing has been captured on the system.I asked as my mom has worked for the fiver for 40 years she was now on pension and she my mom told me should she pass we need to claim the remaining amount of her pension at gepf..To my suprise i was told as her kids we dont qualify it goes to government if she does not have spouse .My mom never got married however my father as well is late .With her money she was maintaining her daughter's but was told I only qualify for funeral cover ,fine if that is the case -do they explain to their members that kids do not qualify -does this means every government employee should get married -funeral benefit is it it not meant to assist for emergencies during funeral Today its another new month of August and after several attempts of calling with them not replying even if I press the call back button I take it information is still not captured and the loans I did for funeral arrangements are piling up. Will this not make me to borrow money from one company to pay the other and tomorrow they will include me in statistics of people who are over indebted May I get response from gepf offices please or will I have to wait for the year to end . Calls I have to lend money for airtime and no one is taking that to account