Disgusted by GEPF poor service and unclear process stages SLA's Legal department is pathetic

I submitted a pension fund claim on the 19th of November, to this day my claim has not been paid. when i called I was told that they last worked on my claim on the 2nd of December and it is sitting with their legal department. They further told me that they are working with skeleton staff. Is that an excuse for people who are employed to work with people's finances. 19 of November today is the 20 of January and i am told that my file was last touched on the second of December? why is GEPF treating us like we are asking for their money?