Disgrace and no work ethics

We went to the offices to get help regarding an IRP5 that SARS NEEDS US TO SUBMIT. We have been struggling for 2 months for someone to answer us. Yesterday when we went to their offices they told us at 10:30 that we arent allowed in the queue anymore. Who closes the queue at 10:30?? How many pensioners cant afford to travel up and down to access these offices. If teachers had to behave this way we would be reprimanded and fired yet the people who work with their retirement money can do just what they want.. the system us failing the employees!