Delays every week

<p>Hello, my father past away in september 2015. i dd submit neccessary documents with everyone that was a beneficiary. and every benefiary was paid out on the 1st of november 2016 except me (Itumeleng Kotelo). I my self called GEPF Administration Office around the 7th of november 2016 and was suprisingly told to re submit my banking details and id certified. i did submit on the 15th of novermber 2016. as i always follow up every week by calling GEPF Administration Office . was now told to resubmit my recent 2014 id copy certified. Which i dd submit on the 8th of december 2016. Now when i call they told me reissue section only has my recent id which i submitted on the 8th december 2016 and my banking confirmation details are filed by re-registry section. dont know why is the two departments or sections not communicating with each other to compile all documents as one, like team work and be submitted to reissue all together so that i get paid out. and the agents will just say they sent an email to re-registry section to submit my banking confirmation (z894) to reissue, so that the process can start moving and be complete. Agents say they cant do anything until re registry respond, their hands are full. feel like my issue is going no where. please help. i mean i submitted all they wanted. see no reason to suffer like this. Pension number is ********** 6 </p> <p> </p> <p> </p>