Delay in pension fund payout since 2014.

Our father passed away on the 02 Feb 2014. Since he passed we completed all the necessary documents for ourselves and my mother. As we all were nominated on his behalf. Since the forms was received , there were calls of documentation that expired and all sorts of delays. My mother that was divorced from my father was left with her half to get paid out to her. She was financially depended from my late father. Now she has nothing to support her financially and therefore we must support her now. My father wanted us to be financially looked after when he is no longer there. This is really pain full the spend every single week phoning after holding almost an hour at a time. Please this was my fathers will to look after us. Please just pay us our money. Every time for a year now it is: IT IS AT THE LEGAL DEPARTMENT , PLEASE PHONE AGAIN IN A WEEK OR TWO. Pension number: ***7