Death Benefit Claim GPAA Funeral Claims

I contacted GEPF with regards to the passing of my mother. They handled the email with concern and assisted me by forwarding the contact details of the Death Benefit/Funeral Claims department. I contacted them on 31 May 2022 and the necessary documents were sent on the same day. Only on 25 August 2022 (after numerous telephonic conversations where they would escalate the query), was it brought to my attention that one of the documents needed to be resent. I corrected the document and forwarded it to them on the same day being 25 August 2022 . The website indicates that funds can be released within 72 hours of receiving a valid claim with all supporting and correctly completed documents. To date I have not received any further communication from them and this is just not how you treat grieving family.