1 reviews | Active since Nov 2016

17 Jan 2017, 15:30

Contribution Error

<p>I resigned in February 2016 and my previous employer submitted my all correct documents to GPAA in July 2016. I have been calling every week to check the status and my file has been held in contributions from August (after it was rejected from payment section, for contribution overpayment) and after a number of enquiries and escalations from the call centre, the file started moving within the contribution in October.</p> <p> </p> <p>The kept on going up and down from payment to contribution due to an Error which internally they are unable to clear and this has been hapening from November 2016 until now, even though my previous employer submitted correct documents. Is it for the first time GPAA encounter such an Error and upto how long must I waight for the payment since I resigned in February 2016. </p>

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply18 Jan 2017, 08:54
Official

Good Day

Thank you for contacting the GPAA

We acknowledge receipt of your complaint.

Kindly note that the documents is with our contributions section, I will however personally go to the section and follow up on your case.

I will liaise again once feedback is received.

Kind Regards.

Lucille Smith