Completely useless service

I am so disappointed with GEPF , last year October 2023 they call my Fiancee and let him know that there is unclaimed benefits due to him and his sister from their parent who worked there for many years , they go through the process submit all documentation through via lawyers who processed the deceased estate till this day 18/11/2024 they have not received the unclaimed benefits payout and all GEPF keeps saying to them is the documents are sent to the payments section , they honestly do not have any hope that this money will be paid out My advice never use GEPF for any services #BLACKFRIDAY